Widerrufsrecht

Refund Policy

Cancellation

You may cancel your order within 24 hours of placing it. Please allow 3-5 business days for the refund to post to your original form of payment.

How do I return?

We want you to be happy with your purchase and we apologize if it is not. You are welcome to contact us within 24hours of delivery to request a return. Please email us at jyloveshelp@outlook.com and we will guide you through the process.

What items are returnable?

You can return your items within 24 hours of receipt of your shipment.

  • They must be in original condition
  • In the original packaging

Free gifts and promotional items are also included.

Are there any charges for return?

  • There are no charges for return
  • Original shipping charges are non-refundable
  • You are responsible for the charges of the return shipping

How soon will I get my refund?

  • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
  • If you are approved, then your refund will be processed, and a credit will automatically be applied original method of payment, in about 3 working days.

If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.

If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.